My hp spectra 360 15 battery stuck at 2% and not charging . This happened after a new windows update

[manny89]

All,

My laptop was working just fine but today I noticed it turned off when I thought it was charged already. I turned on again and noticed it is stuck at 2%. I tried some online solutions where I have to hold the power button for 15 seconds and another one where I hold for 30 seconds while holding the f6 as well.

Nothing worked. I also tried the hp website checking tool and it shows error Id MEOOW.

Any help or recommendation > The batter has 304 cycles.

[Betty0610]

@manny89

Welcome to the HP Support Community.

Let'do a battery test:

• Make sure the power cord and adapter is connected to the system and wall outlet.
• Press and hold the power button until the computer turns off completely.
• Turn on the computer.
• Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
• In the UEFI Main menu, select Component Tests.
• In the Power menu, select the battery test.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

Let's do a BIOS update: https://support.hp.com/in-en/document/c00042629

and also reinstall Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[manny89]

Thanks for your reply,

I did the battery test and the results are as shown on the picture attached.

[Echo_Lake]

@manny89

Thank you for posting back. 

This sounds like hardware related issue with the battery as battery test failed with failure ID.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[manny89]

1. Is there a direct number that I can call?