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‎11-02-2020 04:09 AM

HP Recommended
Product: Spectre 15 x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop charges okay during normal operations, but as soon as i start gaming with it, it discharges. As soon as the game is closed, it starts to charge okay. I've tried to reset everything and troubleshooting doesn't show any problem. This problem also shows up during intense operations like during usage of Unreal Engine and Unity when running renders.

3 REPLIES 3

‎11-06-2020 05:51 AM

HP Recommended

@CodeDruid13

 

I reviewed your post and I understand that the battery discharging when you play games or do CPU intense task on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎11-19-2020 01:19 AM - edited ‎11-19-2020 01:21 AM

HP Recommended

Nope. Updating Bios introduced a whole new set of problems, the audio jack stopped working, both usb-c ports stopped working too. I tried everything and gave up, None of this worked and I ended up having it exchanged for another unit at the store I purchased it from.

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‎11-19-2020 06:34 AM

HP Recommended

@CodeDruid13

 

Thank you for the update.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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