My hp stream is stuck on a black screen with cursor. I tried factory resetting and still no luck

[Tbaby21]

My hp stream notebook laptop 11.6 is stuck on black screen with cursor I tried to favorite test it still no luck 

[asmita6658]

Hi @Tbaby21

Welcome to the HP Support Community. 

Please try these steps to perform a hard reset -

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Press and hold down the power button for 15 to 20 seconds. 
4. Plug-in the Adapter. 
5. Try to turn on the computer. 

Also, test the hardware - 

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.

If the hardware test passes, try re-installing the Win 10 using the Windows 10 installation media 

You may also refer to - HP Notebook PCs - Computer Starts but Screen Remains Blank

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!