My hp stream laptop is stuck on “preparing automatic repair” I can’t seem to get pass that.

[Rosa22]

Stuck on “preparing automatic repair”. I get to the options screen no matter what I try I can’t get pass that. I ran all test and everything passed. I’m not a big computer person please help

HP stream laptop model# 14-CB163WM

[WAWood]

@Rosa22 

This is NOT a good sign -- as it nearly always indicates that Windows Update has FAILED during a recent update and is now trying to repair itself -- which it can not do -- so it will keep doing this over and over until you shut off the PC.

There is no simple way to fix this -- and this happens more with the Stream models because they have very small "disk drives" which fill up very quickly and will cause Windows Updates to fail unless you periodically scrub the drive of unneeded files -- which I am guessing you did not do.

Your only real choice is to RESET it and to do the factory reset,you have to create external media to do that, as once again, there is not enough space on the "drive" to do this.

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files.

Here is the link: https://support.hp.com/us-en/document/c06162205

[Rosa22 · Accepted solution]

• Thank you WAWood for replying. My daughter bought this laptop last year and only used it once to search something on Google for school then she just gave it to me last month,  I just opened it two days ago but yesterday my son asked to used it and he said it was saying it needed a update. When he put it to update this happened. I have absolutely nothing on this laptop not even one photo. If I buy a 32Gb drive will I be able to download the recovery files to that? My younger son has the same laptop and I could use his just don’t want to mess his up too. I also have an iPad but don’t know if I can do it from my iPad. Thank you so much for your help I’m not a computer person so don’t know much about all this and to complete it all laptop is out of warranty, it’s sad because it was only used once.

[WAWood]

@Rosa22 

You have to buy a 32GB USB stick to hold the recovery media and you will have to use a different PC to create that media.

[Rosa22]

Thank you so much finally got my computer back. Your amazing. Thank you many blessings