My hp victus keeps crashing after removing battery

[Fb2xxx]

Hello! I purchased an hp victus 15 in october 2025. For some reason, my laptop crashes as 3 seconds after i disconnect the charger.  Is there any way to fix this??

[VikramTheGreat]

Hi @Fb2xxx,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That sounds really frustrating, especially on a new HP Victus! Crashing immediately after unplugging the charger usually points to a battery or power delivery issue. Here’s what you can do:

1. Check Battery Health

• In Windows, run: powercfg /batteryreport

This will show battery capacity and health. If it’s near zero or failing, the laptop will shut down when unplugged.

2. Run HP Hardware Diagnostics

• Restart → Press Esc, then F2.
• Run Battery Test and AC Adapter Test.
• If the battery fails, it likely needs replacement under warranty.

3. Update BIOS & Drivers

• Go to Official HP® Support for Victus 15 and install: 
  • Latest BIOS
  • Chipset drivers
  • HP Power Management drivers
• Outdated firmware can cause power state issues.

4. Check Windows Power Settings

• Disable Fast Startup: 
  • Control Panel → Power Options → Choose what power buttons do → Uncheck “Turn on fast startup.”
• Reset the power plan to Balanced.

5. Inspect Charger & Battery Connection

• Ensure the battery is properly seated (if removable).
• If internal, a loose connector can cause an instant shutdown when unplugged.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat