cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
4 3 0 0
Message 1 of 4
155
Flag Post

My hp15 want boot I used recovery cd it said it couldn't restore

HP Recommended
Hp15 pavilion
Microsoft Windows 8.1 (32-bit)

When I turn it on and push esc. I see the hp symbol

3 REPLIES 3
Highlighted
Level 15
Level 15
23,488 23,427 2,167 5,114
Message 2 of 4
Flag Post
HP Recommended

@Narie01 

The HP symbol is generated by code in the BIOS -- and that is a chip on the motherboard, not the hard drive.

If you are getting no further than that, that is a general indication that the hard drive has died.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Highlighted
Author
New member
4 3 0 0
Message 3 of 4
Flag Post
HP Recommended

 Hello, thanks for responding. I have ran all the this and they all passed. 

0 Kudos
Highlighted
Level 15
Level 15
23,488 23,427 2,167 5,114
Message 4 of 4
Flag Post
HP Recommended

@Narie01 

Thanks for the feeback -- but that only complicates matters, now.

If the drive is working OK, then the likely reason you are not getting past the HP logo is that the Windows boot loader files, and possible the core OS files, have become corrupted on the hard drive and that prevents Windows from starting and throwing up the login page.

 

If your PC can not boot into Windows, a way around that is to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot media on your PC:
1) Download and install Macrium Reflect (MR) from this link: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation