My key f12 (thermal setting is not working after a Windows 11 reinstall

[VideoGuy1000]

My key f12 is not working after a Windows 11 update bricked my laptop.  After installing Windows 11, all function keys work except for F12 (which controls the thermal profile).  How to make this work again - I am unable to find a solution to this.  Thank you!

[Kuroi_Kenshi]

Hi @VideoGuy1000,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Update Drivers and Software

Windows Update:

• Ensure you have the latest Windows updates installed.
• Go to Settings > Windows Update and click on Check for updates.

HP Support Assistant:

• Download and install HP Support Assistant from HP's official website.
• Open HP Support Assistant and check for any updates for your laptop.

2. Check Keyboard Driver

• Device Manager:
  • Press Win + X and select Device Manager.
  • Expand the Keyboards section.
  • Right-click on your keyboard device and select Update driver.
  • Choose Search automatically for updated driver software.

3. HP Command Center

• HP Command Center Utility:
  • HP Spectre x360 laptops often have the HP Command Center which controls thermal profiles.
  • Ensure the HP Command Center is updated and properly installed.
  • If it's not installed, download it from HP's software and driver download page.

4. BIOS Update

• Check and Update BIOS:
  • Sometimes the issue could be resolved by updating the BIOS.
  • Visit the HP Customer Support - Software and Driver Downloads page.
  • Enter your laptop model (HP Spectre x360 Convertible Laptop PC 14-ea1000) and check if there is an updated BIOS available.
  • Download and install the latest BIOS update.

5. Function Key Behavior Settings

• Adjust Function Key Settings:
  • Some HP laptops allow users to change the behavior of function keys.
  • Restart your laptop and press F10 to enter BIOS setup.
  • Navigate to the System Configuration section.
  • Check the settings related to Function Key Behavior and adjust them if necessary.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,