My keyboard doesn"t work anymore after an update

[Frewill]

[zoey7886]

@Frewill, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your keyboard not working anymore! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your keyboard stopped working after an update. May I ask if you recently upgraded to Windows 11? If so, unfortunately, the HP 250 G6 Notebook PC is not officially compatible with Windows 11, which might be causing this issue. To restore full functionality, I recommend rolling back to Windows 10. Here’s how:

Steps to Roll Back to Windows 10

1. Go to Settings (Win + I).
2. Click on System > Recovery.
3. Under Recovery options, select Go back to Windows 10 (only available within 10 days of the upgrade).
4. Follow the on-screen instructions.

Basic Troubleshooting (If Still on Windows 10)

If you are still on Windows 10 and experiencing this issue, try these steps:

Restart Your Laptop

• Sometimes, a simple restart can resolve driver issues.

Reinstall the Keyboard Driver

• Open Device Manager (Win + X > Device Manager).
• Expand Keyboards.
• Right-click on the keyboard and select Uninstall device.
• Restart your laptop—Windows should reinstall the driver automatically.

Update or Install Missing Drivers

• The yellow warning icons in Device Manager indicate missing drivers.
• Visit HP’s official website and download drivers for:
  • Chipset
  • Keyboard
  • PCI Controllers

Use an External Keyboard for Testing

• Plug in a USB keyboard and check if it works. If it does, the built-in keyboard may have a driver issue.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H