My lap top won’t factory reset

[CatLady0425]

I am having the same problem and yes I am pressing hp recovery manager after pressing f11 but it just gives me the message “can’t open file : X:\sources\recovery\Tools\HP\Rita-tool\”

[WAWood]

@CatLady0425 

Looks like your post was split off into its own thread -- so there is no history here.

The Community can not provide any assistance without some details ...

So, please provide the following:
1) detailed model number of the PC
2) OS version the PC is running (i.e., Win7, Win8x, Win10)
3) Age of the PC
4) Detailed description of the problem

Awaiting your replies ...

[CatLady0425]

Model #: 15-f209wm

Windows 10

Age of PC: approx. 3 years

So, the problem is that the laptop randomly stopped taking the password (I have reset my microsoft password twice and been able to log into other devices just fine). So I tried to factory reset, but it just gives me an error message after about 10% (I've tried this about 4 times). I'm really wanting to factory reset it at this point but if you have solutions for the login, that would be great!