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‎08-07-2024 10:05 AM

HP Recommended
Product: Window 10

My laptop keeps shutting down everytime I use it and it always shows a blue screen saying 'something happened and we need to reset'. Also, my laptop says that I need to download operating system on my hard disk because the boot device is not found and I need to visit www.hp.com/go/tech center/startup.

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1 REPLY 1

‎08-10-2024 02:19 AM

HP Recommended

Hi @Nash1907,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with the PC shutting down.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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