11-12-2019 05:14 AM
My laptop frequently restarts automatically and it says" your PC ran into problem " this problem occurs to me for about past 4 months ......
11-13-2019 11:39 AM
Thank you for posting in HP support community.
I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.
- Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.
- A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).
In order to troubleshoot, I would need some specific information.
First - configuration
When you start your computer to Windows, go to Start -> Control Panel -> System should be opened.
Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors
Uncheck "Automatically restart" option and click OK.
When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.
Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.
Second - collect dump files
After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\
Open Minidump folder
There should be some dump files inside the folder.
Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder
Windows will now create a zip archive
I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download
Third - test your hardware for issues
1. Please, shutdown the computer using the power button
2. Power it on.
2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).
This should open a HP Startup Menu which may look similar to this one
3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.
This will check major hardware componets for issue (do it just in case) .
Here is more info >>https://www.youtube.com/watch?v=6JXUp43ahHA
If the tests pass without issues, continue. If not, please, let me know
Four - check your PC for viruses/malware
You can use the free Sophos HitmanPro and/or ESET Online scanner
Last but not least - Update all your drivers using HP Support Assistant
Here is the HP official article which includes details >> http://support.hp.com/us-en/document/c04593971
Looking forward to your reply. Provide me with the minidumps. Let me know the results of the test. Post back if you face difficulties.
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe