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My laptop automatically restart

Example: Pavilion 16-cc103ne
Microsoft Windows 10 (64-bit)

My laptop frequently restarts automatically and it says" your PC ran into problem " this problem occurs to me for about past 4 months ......

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My laptop automatically restart

Dear @Inbu 


Thank you for posting in HP support community.



I am sorry about the issue you experience. I will be glad to help you solve your computer related issues.


  • Your problem is known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss.


  • A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).


In order to troubleshoot, I would need some specific information.



First - configuration

When you start your computer to Windows, go to Start ->  Control Panel -> System should be opened.

 Then follow the instructions here to Disable Automatic Reboot after Blue Screen Errors

Uncheck "Automatically restart" option and click OK.


When BSOD screen appears your computer shall not reboot but the blue screen will remain on top.

Please, write here absolutely everything you will see on the screen. (of take a picture and upload it here or somewhere else). There can be some code which may help me help you. After that you will have to hard restart your computer.



Second - collect dump files


After reboot/restart , open the Computer (Windows Explorer) and go to C:\Windows\

Open Minidump folder

There should be some dump files inside the folder.

Mark them all, right click them all (when marked) -> choose Send to -> Compressed (zipped) folder

Windows will now create a zip archive

I will need this zip archive containing the dump files. They may help me providing technical information about why the issue happens. Once you have the files, upload them somewhere (e.g. OneDrive, Google Drive, Dropbox, etc...) and provide me with link to download



Third - test your hardware for issues


1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, keep hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one



3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) .

Here is more info >>



If the tests pass without issues, continue. If not, please, let me know



Four - check your PC for viruses/malware


You can use the free Sophos HitmanPro and/or ESET Online scanner






Last but not least - Update all your drivers using HP Support Assistant






Here is the HP official article which includes details >>


Looking forward to your reply. Provide me with the minidumps. Let me know the results of the test. Post back if you face difficulties.

Your feedback and update is highly appreciated
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HP Expert - volunteer - not employed by HP Inc. *** I express personal opinion only. *** IT Commodity and Cyber Security professional *** Location/timezone: Europe
This video has been updated: Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to or More support options for your computing device are ...
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