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‎06-04-2024 04:28 PM

HP Recommended

Hi, my laptop was at the edge of my bed last night and at 3 o’clock in the morning I woke up to a fire on my bed which burned my bed and my leg and my hand.

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 I have photos. Please direct my concern to the correct department.

1 REPLY 1

‎06-05-2024 08:12 AM

HP Recommended

Hi @AngkelaM,

 

Welcome to the HP Support Community. 

 

"My sincere apologies for your laptop catching on fire and for the harm you experienced. I hope you are doing fine."


This situation will need some additional support from our internal escalations teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

Nal_NR-Moderator
I am an HP Employee

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