• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-09-2020 07:40 PM

HP Recommended
Product: 11-ab118TU
Operating System: Microsoft Windows 10 (64-bit)

My laptop does not open after Bios update. i tried everything i found here in forum but still result is same.

Solutions i used,

- I have tried updating Bios using Windows key + B and power button for 3 sec. The Bios updates and  everything goes smooth but result is after the HP logo,  it shows black screen.

- I have tried updating Bios by using pendrive as well downloading Bios update from HP. But had same result.

- I tried resetting CMOS, it does shows that Cmos is reset but still same result. 

- I even tried factory resetting Bios by going to bios and entering Load Setup Defaults. it still had the same results.

- I also tried recovery mode and did system recovery, startup repair and also uninstall updates . it was still showing same result.

Can anyone please help me on this. I can go to Bios and recovery mode.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2020 09:32 PM

HP Recommended

I got the solution for this.

After trying every suggestion for more than 3 weeks, finally my laptop works.

i followed @EWILSON248 suggestion.

1. Go to BIOS settings and turn the secure boot off

2. Turn on/enable Legacy boot

 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎01-12-2020 06:30 AM

HP Recommended

Hi @Asun123

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps, I'd suggest you Contact HP in your region regarding the service options for your computer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2020 12:17 PM

HP Recommended

Why is this happening? I had this same problem with a BIOS update that came automatically from Windows (automatic updates were turned off). Now it does not power off or on and I have tried to restart to safe mode and BIOS with nothing happening. Do I have to send this in AGAIN????

 

Was this reply helpful? Yes No

‎01-13-2020 02:21 AM

HP Recommended

Hi @vagasda21

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎01-22-2020 09:32 PM

HP Recommended

I got the solution for this.

After trying every suggestion for more than 3 weeks, finally my laptop works.

i followed @EWILSON248 suggestion.

1. Go to BIOS settings and turn the secure boot off

2. Turn on/enable Legacy boot

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.