My laptop freezes on boot up and when no software is running

[TJan]

Hello, 

My laptop has been freezing during the initial loading requiring a hard reset to try again. It also freezes during regular use although strangely when certain things are run, like while ruining games or watching videos. I have completely reset the computer although this has not made a difference. When It crashes it also requires some time before it can load properly which made me suspect it's a fan issue although I have cleaned them and again this has made no difference and a full hardware diagnosis showed no errors. my laptop is out of warranty and so I'm wondering what more I can do to try and fix it, 

Any help is appreciated! 

[Irfan_06]

Hi @TJan,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing freezing issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support