My laptop has been initializing system restore for over 3 hours, is it stuck?

[Laptop112]

my hp laptop has been saying system restore is initializing for over 3 hours now, is it stuck, should I switch it off by the power button?

Thanks Eddie 

[ub6424]

Hello @Laptop112 

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@Laptop112 wrote:

my hp laptop has been saying system restore is initializing for over 3 hours now, is it stuck, should I switch it off by the power button?

Thanks Eddie 

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Yes, press and hold power button until the notebook switches off.

! Please check your hardware !

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Please report your results

best regards

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[Laptop112]

I don't have that computer.  Mine is hp notebook 15-r101na energy star and I've had it 6.5 years, I switched it back on and system restore says no files or settings were changed so I will just leave it, thanks anyway 

[ub6424]

Hello @Laptop112 

It does not matter if you have this or that computer. I just want to help you, because you may have a hard disk error, which can be diagnosed with HP Diagnostics. The video is an example of how the software from HP works.

best regards

---

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[Laptop112]

Hi again, thank you for your help. I have done a quick test and it came back with passed on everything, so I thought I would do the extensive system test, which should take 2 hours and it's saying 4 hours 40 minutes to complete, so it works I suppose,  but it is really slow on starting and has started freezing completely and won't load YouTube quickly like it used to 

[Laptop112]

Hi again,  Sorry is hard disk the same as hard drive, I couldn't see hard disk anywhere so I did a hard drive quick test before the extensive test and that said passed as well. Thanks again 

[ub6424]

Hello @Laptop112 

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@Laptop112 wrote:

Hi again,  Sorry is hard disk the same as hard drive, I couldn't see hard disk anywhere so I did a hard drive quick test before the extensive test and that said passed as well. Thanks again 

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Typo, yes I mean hard drive

So the quick test passed, that's good.

OK, now dive a little bit deeper ...

Please start windows and login

(1) Open cmd.exe as administrator and execute:

sfc  /scannow

(2) Reboot 

(3) Open cmd.exe as administrator and execute:

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Reboot 

(5) Question: why do you want to do a system restore ? Please explain. Did you have problems with Windows before ?

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️