My laptop is asking me for a sign in that I've never seen before

[Drakadoc]

I can't sign into my Pavilion laptop.  On start up, a popup comes on screen that says CGNM-2250-SHW LOGIN.  It is asking me for a Username and Password.  I've never seen this popup before so I have no idea what Username and Password they are asking for.  Can anyone tell me what I can do or who I can talk to in the Hewlett Packard world that can help me with this?   Also does anyone know If Hewlett Packard owns a telephone? 

Cheers

[Nirvana_95]

Hi @Drakadoc 

Welcome to the HP Support Community. 

I am here to help you with it.

May I know from when are you facing this issue?

May I know if you have made any recent hardware or software related changes to your system?

It is your Hitron CGNM-2250 Router login and password. May I know if you have set it up before?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello!

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Drakadoc]

The issue started on June 15/22.  Not aware of any hardware or software changes that I made.  No, I have never set up my router, any setup would have been through my server as I am not even aware of how to do that.

[ub6424]

Hello Drakadoc,

this login has nothing to do with your notebook, this login request is comming from your router !

Please see the following guide:

https://setuprouter.com/router/hitron-technologies/cgnm-2250-shw/login.htm

Please report your results.

best regards

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