My laptop is locked an can’t get it to unlock

[Austinbosch]

I bought a laptop from Amazon couple years ago an now it’s locked an it saying it’s from a school in California but I live in Illinois an the school won’t unlock it for me an I have very very important files an information on there I need an I have all my kids an house files backed up on it. I would like someone to help me unlock it with out having to to fully reset it 

[Irfan_06]

Hi @Austinbosch,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with accessing your laptop that has your personal data on it that needs to be backed up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to backup the data.

1. Access Your Data

• If you cannot unlock the device but can access the hard drive:
  • Remove the hard drive and connect it to another computer using a SATA-to-USB adapter or an external hard drive enclosure.
  • Retrieve your important files and back them up elsewhere.

2. Third-Party Mediation

• If Amazon fulfilled the purchase, contact Amazon’s support team. They might assist in mediating with the seller or providing a refund/replacement if the device was sold under false pretenses.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support