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‎10-20-2019 08:05 AM

HP Recommended
Product: Hp notebook 15-ac-151sa

My lap top is coming up with - product information not valid. 

The info programmed into the system board is missing. System board (00A)

 

says continue startup. But will not allow this. 

1 REPLY 1

‎10-22-2019 01:07 PM

HP Recommended

@M-Martin-68 Welcome to HP Community!

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.

 

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

 

Click here for more details

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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