Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

My laptop is not allowing start up

Hp notebook 15-ac-151sa

My lap top is coming up with - product information not valid. 

The info programmed into the system board is missing. System board (00A)


says continue startup. But will not allow this. 

HP Support Agent
HP Support Agent
26,304 26,259 2,185 3,352
Message 2 of 2
Flag Post
HP Recommended

My laptop is not allowing start up

@M-Martin-68 Welcome to HP Community!

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.


To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:


Click here for more details


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation