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HP Recommended
HP Pavilion Laptop PC 15-eg1000 IDS Base Model

Screenshot 2024-01-02 124218.jpgGood day, I have a problem with my laptop. It is not original. Because the serial number under the laptop is different from the number in the system. Also, it has heat problems and high-pitched sound problems. The battery issue makes me upset because it only lasts 3 hours but when I bought it was written as 8-9 hours. what a huge difference. I will send you photos of the system and laptop are different and fake. I hope you will help me... 

 

Device name Dr_Asmar
Processor 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz
Installed RAM 16,0 GB (15,8 GB usable)
Device ID 1B47E1B8-1D73-4AB2-8CAF-E527C7B39ABD
Product ID 00330-80000-00000-AA718
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points    (this is from settings)

 

and this is from HP SUPPORT ASSISTANT

General specifications
Operating system
Windows 11 Pro 64-bit Version: 22631.2861

Microprocessor
11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz

System memory
16 GB

Memory slot 1
8GB Samsung 3200MHz
Memory slot 2
8GB Samsung 3200MHz

System board
898A 34.57

System BIOS
F.23

Video
Graphic device 1
Intel(R) Iris(R) Xe Graphics

Current resolution
1920 x 1080

Refresh rate
60 Hz

Version
31.0.101.4502 (6/15/2023)

Audio
Device 1
Realtek High Definition Audio

Status
Enabled

Driver
RTKVHD64.sys

Version
6.0.9597.1

Device 2
Intel® Smart Sound Technology for Digital Microphones

Status
Enabled

Driver
IntcDMic.sys

Version
10.29.0.8854
 
 
I don't understand why memory slot is SAMSUNG not HP
 

 

Asmar7_0-1704188564647.jpeg

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.