-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
Good day, I have a problem with my laptop. It is not original. Because the serial number under the laptop is different from the number in the system. Also, it has heat problems and high-pitched sound problems. The battery issue makes me upset because it only lasts 3 hours but when I bought it was written as 8-9 hours. what a huge difference. I will send you photos of the system and laptop are different and fake. I hope you will help me...
Device name Dr_Asmar
Processor 11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz
Installed RAM 16,0 GB (15,8 GB usable)
Device ID 1B47E1B8-1D73-4AB2-8CAF-E527C7B39ABD
Product ID 00330-80000-00000-AA718
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points (this is from settings)
and this is from HP SUPPORT ASSISTANT
General specifications
Operating system
Windows 11 Pro 64-bit Version: 22631.2861
Microprocessor
11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz
System memory
16 GB
Memory slot 1
8GB Samsung 3200MHz
Memory slot 2
8GB Samsung 3200MHz
System board
898A 34.57
System BIOS
F.23
Video
Graphic device 1
Intel(R) Iris(R) Xe Graphics
Current resolution
1920 x 1080
Refresh rate
60 Hz
Version
31.0.101.4502 (6/15/2023)
Audio
Device 1
Realtek High Definition Audio
Status
Enabled
Driver
RTKVHD64.sys
Version
6.0.9597.1
Device 2
Intel® Smart Sound Technology for Digital Microphones
Status
Enabled
Driver
IntcDMic.sys
Version
10.29.0.8854
I don't understand why memory slot is SAMSUNG not HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community