My laptop is not working

[Tanishka4]

  

[VikramTheGreat]

Hi @Tanishka4,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the images. Your laptop has booted into the HP PC Hardware Diagnostics UEFI screen, which usually happens when:

• The system detects a hardware issue, or
• The BIOS cannot find a bootable operating system (e.g., Windows is corrupted or the hard drive is not detected).

What This Screen Means:

You're currently seeing options to run:

• Memory Test
• Hard Drive Check
• Language
• Exit

This means your system is in diagnostic mode Windows is not loading.

What to Do Next:

1. Run the “Hard Drive Check”

• Use the arrow keys to highlight Hard Drive Check and press Enter.
• Run both the Quick Test and (if prompted or if the Quick Test fails) the Extensive Test.
• If the test fails, it likely means your hard drive has failed or is not properly connected.
• If the test passes, move to the next step.

2. Run the “Memory Test” (optional but helpful)

• Select Memory Test to ensure your RAM is functioning properly.

3. Restart and Try to Boot into Windows

• After both tests, choose Exit.
• The system will restart see if Windows loads.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat