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HP Recommended
HP Notebook - 15-ay089tu

This the problem I'm facing please do look at this.This the problem I'm facing please do look at this.

1 REPLY 1
HP Recommended

Hi @Lappee,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Run Automatic Repair

  1. On the "Automatic Repair" screen, select the Advanced options button.
  2. Choose Troubleshoot > Advanced options > Startup Repair.
  3. Follow the on-screen instructions to let Windows attempt to fix any issues.

Perform a System Restore

  1. On the "Automatic Repair" screen, select the Advanced options button.
  2. Choose Troubleshoot > Advanced options > System Restore.
  3. Select a restore point before the issue began, and follow the on-screen instructions to restore your system.

Check for Hardware Issues

  1. Restart your laptop and press Esc repeatedly until the Startup Menu screen appears.
  2. Press F2 to open the System Diagnostics.
  3. Run the comprehensive tests for hardware components to ensure no hardware issues are causing the problem.

Reset Your PC

  1. On the "Automatic Repair" screen, select the Advanced options button.
  2. Choose Troubleshoot > Reset this PC.
  3. You can select either Keep my files or Remove everything based on your preference.
  4. Follow the on-screen instructions to reset your laptop to a default state.

Reinstall Windows

  1. If the above steps fail, you might need to perform a clean installation of Windows.
  2. You can use a Windows installation media (USB or DVD) to reinstall the OS.
  3. Be sure to backup any important data before performing a clean install, as it will erase all data on your laptop.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.