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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- My laptop is stuck in HP recover manager.

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04-05-2020 07:16 AM
I tried to boot up my laptop after shutting it down the night before and I got sent to the HP recovery manager and I don't have the option to run Windows. The night before I was trying to clear up storage, but I don't remember deleting anything significant.
04-09-2020 06:24 PM
Welcome to HP support community.
- Let's restart the computer and tap on F11 during the same to enter recovery mode, choose the keyboard layout, choose Troubleshoot.
- Click Advanced Options and open Command Prompt.
- In the Command Prompt type the following command:
For 32-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~x86~~16299.248.1.17
For 64-bit Windows: dism.exe /image:c:\\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
IMPORTANT: Change C: with the appopriate drive letter, if Windows is located in other directory, not in C: drive. - Close Command Prompt.
- Click Continue to close the Windows Recovery Environment.
- Restart the computer and install available Windows updates. Navigate to Start > Settings > Update & security > Windows Update > Check for updates.
If the issue persists, try the below steps:
- Restart the PC again, tap F11 during a restart and Select the Recovery Menu > back to Troubleshoot.
- Now under Advanced Options menu, select Command Prompt.
- Copy and paste the following commands in the Command Prompt window and press Enter:
chkdsk c: /f
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
bcdboot c:\\windows /s c: - When Command Prompt executes all the commands, reboot your PC and check if they fixed the “Choose your keyboard layout” error.
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In case this method did not work, you can try boot into Safe Mode with Networking:
- Reboot Windows several times in a row. Failed reboots will start an Automatic Repair.
- In the Automatic Repair Window, select Troubleshoot -> Advanced Options.
- Then open Startup Settings and click Restart.
- Now click F5 or 5 to access Safe Mode with Networking.
- Once you access the desktop, right-click on Windows key and select Device Manager.
- Check each category of drivers to find out if any of them are malfunctioning. Problematic drives are usually marked with a yellow exclamation mark.
- If none of them are labeled as outdated or corrupted, then we would strongly recommend updating all Universal Serial Bus controllers.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee