My laptop is stuck in a loading screen

[Sidharth1]

My hp laptop screen is stuck in a loading screen and its not recovering

[praveen196]

@Sidharth1 Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DaveS9]

The laptop after Windows  10 1903 update  ..

started loading and Hp Diagnosis screen come and asked to repair but any options come out it is not going anywhere tried to use windows bootable USB  to repair but failed.

HP Pavilion  Model  14-ca3501na

[praveen196]

@DaveS9

Thank you for the update.

As you have stated that you have already tried Windows bootable USB. Nothing worked.

In that case, you will have to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

Or you can try to perform the HP cloud recovery.

Have a nice day!!

[praveen196]

@DaveS9

This post is with reference to the thread you had recently created on our HP Support Community.

I would like to know if the information shared was helpful. If not, let us know. We will take this forward.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Cheers 🙂