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HP Recommended

My laptop is stuck , "attempting to recover installation"...."Undoing change made to your computer"

 

The above is what comes up when I turn on my laptop.

 

Does anyone have any recommendations?  Please!

1 REPLY 1
HP Recommended

@Restored 

Which I had good news for you -- but I don't!  This is a very bad sign.

 

This nearly always means that Windows Update has failed and is trying to repair itself, and since it typically can NOT do that, it will keep cycling over and over until you get fed up watching it and turn off the PC. 

 

These problems were reported with KB4532693 back in February of 2020, and more recently, with KB4556799. Unfortunately, this is NOT a new issue with Win10 Windows Updates.

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.



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