My laptop is stuck on choose an option, troubleshoot or turn off…

[MrsLove13]

Yeah, so my laptop won’t go past the the troubleshoot and recover options, but then it says it needs to cancel. So I did a system quick test and it Failed.
FAILURE ID: 64QJJ4-8GXB9G-XD7X6K-60WP03 

PRODUCT ID: X7T50UA#ABA 

I have NO IDEA what any of that means. If anyone can please help me get my laptop back to working I’d greatly appreciate it. I need it big time! Thanks in advance. 

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

64QJJ4-8GXB9G-XD7X6K-60WP03

OK

00000

10/31/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP Notebook PC (Intel) * Models: 15-ay000 – 15-ay099 * Models: 15-ay100 – 15-ay199HP 250 G5 Notebook...

You may want to consider replacing the 500 GB 2.5" mechanical hard drive with a better performing 2.5" SATA solid state drive (SSD).

After you replace the drive, you can make a bootable USB recovery drive with another PC running W7 64 bit or newer that will install W10, the drivers and the software that should have originally come with the PC.

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

According to the recovery tool's website database, your PC's product number, X7T50UA#ABA, is supported.

[MrsLove13]

Oh wow, that sounds very hard. I’m not a computer person. I was hoping there would be some buttons I could push to fix it. Cuz what it says from what I read is it’s the hard drive so you’re right there, but I have no idea or way to fix it myself. Thanks anyway man. 

[Paul_Tikkanen]

You're very welcome.

If you have a friend that is good at fixing things, you can fix it for around $50.

The hardest part is removing the bottom cover of the notebook.

After that it is relatively easy.

[MrsLove13]

Oh wow. Maybe I can find someone then. I don’t know of this picture makes a difference?? 

 

[Paul_Tikkanen]

When you get that screen the hard drive is kaput and needs to be replaced.

That is the only way to fix it.

If your notebook is in good condition, it would be worth fixing it because a decent notebook is going to set you back 10x that amount.

[MrsLove13]

Ahh I see, well thank you again! Very much appreciate the information.