My laptop keeps crashing and restarting or freezes where i have to shut it down

[Juozas]

Hello so my laptop has been crashing a lot when it crashes it goes into blue screen i have 3 pics of them ill in this post also sometimes it crashes and it just shows the screen like the colours all blend in in a lot of colourful lines or it can just restart on its own i'm not sure what is it happening to it my updates are up to date so not sure can someone help me out with this problem please? thank you umh i cant add pictures here they are 4mb each and it only allows 1mb so here is where you can view it 

https://ibb.co/jxTSsc
https://ibb.co/dkZdyH
https://ibb.co/iU07sc

[IT_WinSec]

Hello @Juozas

Welcome to the HP Support forum.

Based on the pictures I can conclude that this looks like a graphic card driver problem. AMD (the graphic card vendor) has created an official article about this problem - here it is >> https://support.amd.com/en-us/kb-articles/Pages/737-27116RadeonSeries-ATIKMDAGhasstoppedrespondinger...

It is a bit long and a bit generic including lots of options (take a look but skip the options there , for now)

1. Try to go to Control Panel -> Programs and feautes

2. Uninstall anything AMD/ATI related with regards to your graphics

3. Restart the PC

4. Download and reinstall the AMD video card driver - this is the one for your PC model >> http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55081.exe

5. Restart the PC

6. Is Windows 7 updated ?

Let me know how it goes

[Juozas]

Well i unnistalled all the stuff you said and the restard and installed sruff you gave the link to will see how it will behave now and btw my windows 7 are up to date. Also i there is option to update my graphic drivers but when i do that i cant play any games anymore and that blue screen still keep apearing so i since then i haven't touched the update the graphic drivers cos it makes no diffrence to the crashes and stops me from palying games. Thank you for you help hopefully this will solve this if blue screen appears again or it freezes ill post here

[Juozas]

Well it just crashed again so i guess it didn't help

[IT_WinSec]

Please, restart your computer and keep hitting F2 during start to test your hardware for issues (just in case). Here is a video example >> https://www.youtube.com/watch?v=6JXUp43ahHA

In addition to the driver reinstallation, try running sfc.exe to scan for corrupted system files - here are instructions >> https://support.hp.com/rs-en/document/bph05767

Did the problem (blue screen) started recently ?

[Juozas]

The blue screen problem has been going on for a while now. so i did the tests i did few hard drive battery and memory the memorie one has failed other tests were fine just the memorie one i have an image of how it looks like.

https://ibb.co/kL1vfx

[IT_WinSec · Accepted solution]

---

@Juozas wrote:

The blue screen problem has been going on for a while now. so i did the tests i did few hard drive battery and memory the memorie one has failed other tests were fine just the memorie one i have an image of how it looks like.

https://ibb.co/kL1vfx

---

OK, thank you for your update.

That last picture and update changes everything. So, the problem is not with the AMD driver itself- this is just the top of the iceberg. The root cause is a hardware failure - your memory (RAM chip) module has failed.

You need to open your computer, get the faulty module out and buy a new one of the same type. Currently you should have 8 GB DDR3 RAM, your new one must be the same:

• DDR3
• 8 GB (1x8 or 2x4)
• same speed/frequency

>> https://www.computerhope.com/btips/memory.htm

You can check the current frequency of the RAM by using AID64 software >> http://download.aida64.com/aida64extreme_build_4557_mv3fjhs6wt.zip

You can buy the memory from a reputable local tech store, order it online or check the HP Parts Store >> http://partsurfer.hp.com/

Here is an article >> https://support.hp.com/nz-en/document/c00820047

Once you replace the memory chip, the issue should be resolved. Let me know if this helps.

[Juozas]

Hi thanks for your help so far. I found all the info with that sofware buy i'm not sure which type of parts to buy so i got all the images for you with all the info maybe you could help me out to know which type of items to buy thanks.

https://ibb.co/dvYj8H
https://ibb.co/f920hc
https://ibb.co/eqd6Nc
https://ibb.co/gKLaFx
https://ibb.co/mVNcTH
https://ibb.co/hg59ax
https://ibb.co/jY9D2c
https://ibb.co/hHM48H
https://ibb.co/kW648H
https://ibb.co/fpHpax

[IT_WinSec]

Hello,

You now have 2 chips , each x 4 GB = total 8 GB capacity

They are of type DDR3 1333 - 667 Mhz

Your PC also supports:  DDR3-800, DDR3-1066, DDR3-1333

I recommend you replace both of the RAM chips with new ones - same brand and type

They should be like the current ones DDR3 1333 667 Mhz

In case you can't find, you may try the other supported types.

One example is >> https://www.amazon.co.uk/Transcend-JetRam-DDR3-1333-667MHz-1333MHz/dp/B00AE0QR12

But you can have a look at any local tech store, the HP parts store or other places online.

Here is more info about the RAM types:

>> https://en.wikipedia.org/wiki/DIMM

Hope this helps !

[Juozas]

Hi there so i changed ram's and its not crashing anymore or freezing thank you for your help