My laptop keeps refreshing when i right click and does not respond for more than ten minutes

[Benshawn]

Hp laptop 15-bs0xx intel core i5

[KrazyToad]

@Benshawn

Welcome to HP Community

I have gone through your Post and would like to help

Is the Notebook generally slow or overheating?

If the Notebook is slow or if you are facing performance issues, I suggest you run a System Test first to confirm the hardware functionality

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

You can also refer to this Link: https://support.hp.com/in-en/document/c06205027

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Benshawn]

I did so but there were no problems reported.

The laptops becomes slow and overheats

[Echo_Lake]

@Benshawn

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.