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‎10-28-2018 03:37 PM

HP Recommended
Product: Envy

My laptop says:

Boot device not found;

please install an operating system on your hard disk

 

What do I do?

Tags (1)
2 REPLIES 2

‎10-28-2018 03:57 PM

HP Recommended
@Allyssa1 wrote:

My laptop says:

Boot device not found;

please install an operating system on your hard disk

 

What do I do?

Your hard drive has failed. You need a new one.

If you have files that you need on the failed hard drive, you will need to remove the hard drive and attach it using a SATA to USB adapter to a working PC.

 

.

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‎10-28-2018 04:33 PM

HP Recommended

@Allyssa1

While it is very likely that @ieee488 is right and that your drive has failed, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

Please report back what that tells you.



I am a volunteer and I do not work for, nor represent, HP
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