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HP Recommended
Microsoft Windows 10 (64-bit)

My laptop says the system has detected that a cooling fan is not operating correctly and continued operation is not recommended and may cause unpredictable behaviour that can result in random shutdown, data loss or possible system damage. Please advise as to what must i do.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @DESKTOP-AQMC5ON 

Sorry to hear that you are having problems ... I would like to help you.

To help you I need to know the product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661177465303.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

View solution in original post

1 REPLY 1
HP Recommended

Hello @DESKTOP-AQMC5ON 

Sorry to hear that you are having problems ... I would like to help you.

To help you I need to know the product number (p/n) of your notebook !

 

It looks something like this:

ub6424_0-1661177465303.png

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.