My laptop screen becomes black after turn on

Sacg67_ · ‎01-27-2026

Help me please

Pallipurath · ‎01-28-2026

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your laptop screen turns black after you power it on, it may indicate a problem that can range from simple display settings to more complex hardware issues. I would request you to please follow the below steps to resolve the issue.

Power Reset

Turn off the laptop completely.
Disconnect charger and remove battery (if removable).
Hold the power button for 15–20 seconds to discharge residual power.
Reconnect power and try turning it on again.

External Display Test

Connect your laptop to an external monitor or TV using HDMI.
If the external display works, the issue may be with the laptop’s screen or display driver.

Fix Graphics Driver

In Safe Mode, open Device Manager (Win + X > Device Manager).
Expand Display adapters.
Right-click Intel Iris Xe Graphics (or your GPU) → Uninstall device.
Restart the laptop. Windows will load with the basic display driver.
Then install the latest graphics driver from HP Support or directly from Intel.

Update BIOS & Windows

Use HP Support Assistant to check for BIOS updates.

Install all pending Windows Updates.

This often resolves black screen issues caused by driver/firmware mismatches.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.

I'm an HP Employee.

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Sacg67_ · ‎01-28-2026

Pallipurath · ‎01-29-2026

Hi @Sacg67_,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Pallipurath