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‎02-13-2023 07:48 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

Laptop will not start sometimes and other times when using it shuts down in the middle of typing - it has been providing me grief for 5 months - I have sent it back to Harvey Norman twice and still no joy in fixing the problem. It is becoming very unproductive to get office work done - sorry but I’m frustrated - new laptop has been nothing but trouble. 

Category:
3 REPLIES 3

‎02-25-2023 07:15 AM

HP Recommended

Hi @DimSmith,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Ee1000 (2E2L0AV) wherein it shuts down unexpectedly and also sometimes does not restart.

 

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎03-09-2023 07:51 PM

HP Recommended

Thank you for your response - I completed what you suggested and the laptop is still shutting down unexpectedly. Here is my text results 

304959C9-4118-4505-B228-3E61F6679C64.jpeg

 

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‎03-11-2023 12:05 AM

HP Recommended

Hi @DimSmith 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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