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‎04-22-2024 02:33 AM

HP Recommended

I have a HP laptop that is over 5 years old and it will power up and then just shut down 

Category:
1 REPLY 1

‎04-24-2024 08:38 AM

HP Recommended

Hi @Brionykate1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your laptop that is not powering on.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Kindly refer to this link to further troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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