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HP Recommended
OMEN by HP 16.1 inch Gaming Laptop PC 16-wd000 (7B9S0AV)
Microsoft Windows 11

My laptop suddenly stop working and it has a high pitched sound is heard 

2 REPLIES 2
HP Recommended

Hi @Arda678,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

A sudden failure of your OMEN by HP 16.1-inch gaming laptop accompanied by a high-pitched sound could be indicative of a few potential issues. Here are some common causes and steps to troubleshoot.

 

Possible Causes:

  1. Overheating:
    • High performance laptops like gaming ones can overheat if ventilation is blocked or if the cooling system fails.
  2. Hardware Failure:
    • Components such as the CPU, GPU, or motherboard might have failed.
  3. Power Issues:
    • Problems with the power supply or battery can cause sudden shutdowns.
  4. Fan Issues:
    • A malfunctioning fan could cause overheating and a high-pitched sound.

Troubleshooting Steps:

Power Cycle the Laptop:

  • Disconnect the laptop from the power source.
  • Remove the battery if possible.
  • Hold down the power button for about 15-30 seconds to discharge any residual power.
  • Reconnect the power and try turning on the laptop again.

Check for Overheating:

  • Ensure the laptop is on a hard, flat surface to allow proper ventilation.
  • Inspect the cooling vents for dust and clean them if necessary using compressed air.

 

Raj_05
HP Support Community Moderator
HP Recommended

Listen to the Sound:

  • Identify if the high-pitched sound is coming from the fans, hard drive, or another component.
  • A high-pitched whine could indicate a failing fan or capacitor.

Test the Power Adapter:

  • Make sure the power adapter is working correctly.
  • Try using a different, compatible power adapter if available.

Remove External Devices:

  • Disconnect all external devices (USB drives, external hard drives, etc.) and try restarting the laptop.

Boot in Safe Mode:

  • Try to boot the laptop in Safe Mode to see if it can start without the full set of drivers and software running.
  • Press F8 or Shift + F8 during startup to access Safe Mode.

Check the Battery:

  • If the laptop works without the battery but fails with it, the battery might be defective.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.