My laptop turns on, shows the hp logo and after that it just shows a black screen with a cursor

[Timmyrex24]

I just bought my laptop a few weeks ago. I was using it then the screen froze,I performed a hard reboot and it showed the hp logo and then a blank screen with a cursor

[WAWood]

@Timmyrex24 

A blank screen with a cursor means that Windows has become so corrupted that it won't load anymore.  If it was simply a boot loader issue, you would see an error message to that effect, and that can be relatively easily rebuilt.  But the OS is an entirely different matter.

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!