My laptop, when entering sleep mode, I cannot reactivate it

[Hernan3176]

HP Laptop 14" when it goes into sleep state I cannot activate it again, this happens only when it is on battery, if it is connected to the mains, it comes back from sleep without problem, I have already tried everything they recommend in the HP support forums but I have not been able to reverse this situation.

HP Laptop 14" when it goes into sleep state I cannot activate it again, this happens only when it is on battery, if it is connected to the mains, it comes back from sleep without problem, I have already tried everything they recommend in the HP support forums but I have not been able to reverse this situation.

[Nal_NR · Accepted solution]

Hi @Hernan3176,

Welcome to the HP Support Community. 

I'd be glad to help you! 

The issue you're experiencing with your HP 14-dq0000 Laptop PC series, where the laptop does not wake up from sleep when on battery power, could be related to power settings, driver conflicts, or hardware issues. Since you've already tried the solutions from the HP support forums, let's go through a comprehensive set of troubleshooting steps that might help resolve this problem:

Steps to Fix Sleep/Wake Issues on Battery:

Check Power and Sleep Settings:

• Go to Settings > System > Power & sleep.
• Under Sleep, set the times for when plugged in and on battery power.
• Click on Additional power settings on the right.
• Choose your current power plan and select Change plan settings > Change advanced power settings.
• Expand Sleep > Allow hybrid sleep and set it to Off for both On battery and Plugged in.
• Expand PCI Express > Link State Power Management and set it to Off.

Update or Roll Back Graphics and Chipset Drivers:

• Sometimes sleep/wake issues are related to graphics or chipset drivers.
• Go to Device Manager and expand Display adapters.
• Right-click on your graphics driver (e.g., Intel UHD Graphics) and select Update driver > Search automatically for updated driver software.
• If the issue started after a driver update, try rolling back to the previous driver: Right-click the driver > Properties > Driver tab > Roll Back Driver.
• Also, update the Chipset drivers from the HP Support website specifically for your model.

Adjust Power Plan Settings:

• Go to Control Panel > Power Options > Change plan settings > Change advanced power settings.
• Set Hard disk > Turn off hard disk after to a higher number or Never for both plugged in and battery.
• Expand USB settings > USB selective suspend setting and set to Disabled.

Check for BIOS Updates:

• Visit the HP Support website and check if there is a BIOS update available for your HP 14-dq0000 series laptop.
• Sometimes, BIOS updates can fix power management issues. Follow the instructions carefully to update the BIOS.

Disable Fast Startup:

• Fast Startup can sometimes interfere with power states.
• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on Change settings that are currently unavailable.
• Uncheck Turn on fast startup (recommended) and save changes.

Please find the remaining steps in the next post.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Hernan3176,

Please find the remaining steps below.

Run Power Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Power troubleshooter and follow any recommended steps.

Check Battery and Power Management Settings:

• In Device Manager, expand Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall device, then restart your laptop.
• Windows will automatically reinstall the driver.

Disable Sleep on Low Battery:

• Sometimes, the laptop might enter a deeper power-saving mode or hibernation when on battery.
• Go to Power Options, expand Battery, and adjust settings for Critical battery action to Do nothing.

Test with Different Power Plans:

• Try using different power plans such as High performance or Balanced.
• Create a custom power plan with the above settings to see if it improves the situation.

Hardware Diagnostics:

• Run HP’s Hardware Diagnostics Windows tool to check for any hardware-related issues that might be causing the problem.
• If diagnostics show any issues with the battery or power management system, consider contacting HP support for further assistance.

Notes:

• Battery Calibration: Try calibrating your battery if it hasn’t been done in a while. This can sometimes correct irregular behavior related to power management.
• Reset BIOS Settings to Default: If you have made any customizations in the BIOS, resetting it to default settings may help.

If none of these steps resolve the issue, it could be a deeper hardware issue with the battery or power management circuitry. Contact phone support or reach out to the service center for repair options.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.