My laptop won't charge past 26% and I've tried shutting it down already.

[lucygilbert]

Hp Laptop

[Raj_05]

Hi @lucygilbert,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop won't charge past 26% even after shutting it down, there could be several reasons behind this issue. Here are some steps you can take to troubleshoot the problem.

• Check the Power Adapter: Ensure that the power adapter is securely plugged into both the laptop and the power outlet. Also, check for any signs of damage to the adapter or the charging cable.
• Inspect the Battery: If your laptop has a removable battery, try removing it and then reinserting it securely. If the battery is non-removable, skip this step.
• Reset the Battery Management System: Sometimes, the battery management system needs to be reset to recalibrate the battery. To do this, shut down your laptop, unplug the power adapter, and then hold down the power button for about 15-20 seconds. Afterward, plug in the power adapter and turn on your laptop to see if the issue is resolved.
• Update BIOS and Drivers: Make sure your laptop's BIOS firmware and battery-related drivers are up to date. You can usually find these updates on the HP support website.
• Run Battery Diagnostics: Many HP laptops come with built-in battery diagnostic tools that can help identify any issues with the battery. You can usually access these tools by pressing a specific key combination during startup or through the HP support software installed on your laptop.
• Try a Different Power Outlet: The problem could be with the power outlet itself. Try plugging your laptop into a different outlet to see if that makes a difference.
• Check for Software Issues: Sometimes, software running on your laptop can cause charging issues. Close any unnecessary programs and check for any power management settings that might be affecting the charging process.

By following these steps, you should be able to identify and hopefully resolve the issue preventing your HP laptop from charging past 26%.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support