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‎03-15-2019 02:59 AM

HP Recommended
Product: HP intel core 13 7th gen

My laptop was fine a few hours ago! Now it's not turning on. I have tried removing the battery and starting it with the charger and just removing and then replacing the battety. It's only a year old so I'm pretty much at a loss here.

Anything will help!

1 REPLY 1

‎03-15-2019 03:25 AM

HP Recommended

Hello @Sarahgud8993 

 

Welcome to the HP Support Community.

 

It would be better if you could clarify what you mean by "not turning on" - no power at all, black/blank screen, Windows not loading, etc..... As a generic advice, I can point you to this HP guided troubleshooting >> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&as=true&section=ccweb&sfs=tdoc&lc=en

 

Looking for ward to your clarifications

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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