My laptop won't stay shut down.

[sc156734]

Hi, 

Recently I have been having problems with my laptop staying shut down. 
No matter how I try to close it (putting into sleep, hibernate, shut down or even hard shut down) after about 5 seconds it will power back up again and only stays shut down once the battery has completely drained. 

Any suggestions for solving this would be much appreciated. 
Thank you!

[Jeet_singh]

@sc156734,

Welcome to HP Support Forums!

As I understand the computer doesn't turn off though the monitor/display turns off,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check power options and ensure the PC isn't set to hibernate or sleep instead of shutdown under choose what the power button does?

Have you disabled hybrid sleep from the power options > advanced options?

While you respond to that, here are a few other things that should resolve the issue:

First, hold down the power button for 10 seconds before releasing it.

Press the power button and see if the notebook now starts.

If it does, let it fully load into Windows and then try disabling Windows 10 hybrid boot - you can do this as follows.

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.

In the subsequent window, first, click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right click the Start Menu icon, select Command Prompt (Admin) and click ‘Yes’ to the UAC prompt.

Type ( or copy and paste ) in the following command ( including spaces ) and hit enter.

shutdown /s /t 0

Start the notebook and let Windows fully load for a couple of minutes before checking if it will now shut down correctly from the Start Menu.

If this has corrected the issue, it may be worth turning Fast Start-up back on – sometimes just deleting and recreating the file will resolve the problem.

If the issue (with the sleep & hibernation) persists: CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(by the end of this document, all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[sc156734]

@jeet_singh 
The computer and monitor/display initially will shut down (or go into hibernate or sleep) and then after 5 seconds both the computer and the display power up again. This happens every time, even with the lid closed. If I shut down the laptop, close the lid and leave it alone, it will continually cycle between powering up and going into hibernate/sleep until the battery is drained.

The power button is set to shutdown, and like I said above this issue is effecting hibernate and sleep modes also.  It also occurs when I select “shutdown” from the start menu.

I also tried disabling hybrid sleep and this didn’t fix it.

I have gone through the steps you provided to disable hybrid boot and am still having the same issue.

[Jeet_singh]

@sc156734,

It's great to have you back and your patience is greatly appreciated.

Looks like the power button might be faulty, In this scenario, I would suggest you boot the computer into the Bios screen using F10.

Now once you're in the Bios, please check if the issue persists.

If the issue persists even in the Bios, then this could be a possible hardware failure with the power button board which you might need to have it replaced.

I would recommend you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

I'm sure they should be able to go ahead and address your issue. Let me know if you encounter any difficulty contacting them, I'll be more than happy to help you.

Take care now and do have a fabulous week ahead. 🙂
Regards,