My laptop won’t turn on

[Abbykm]

I was watching  TV with my laptop hooked up through an HDMI cable when suddenly my computer turned off. It would not turn back on. I have tried taking the battery out, holding down the power button, checking the charger, trying a different charger. I cannot figure out what is wrong. There are no lights and no fan. The only strange thing is there is a clicking noise that happens every few seconds that only happens when the battery is in the laptop. It does not make the clicking sound when I remove the battery. The clicking sound is the only sign of life. I appreciate any help you can give. 

[praveen196]

@Abbykm Welcome to HP Community!

I understand that the laptop will not turn on.

Perform the below steps: 

If the computer does not start, the LED lights do not glow, and the display is black, 

you can perform one or more of the following actions to resolve the no power issue: 

(Click on the blue letters to get more details about each step) 

1. Examine the adapter and power cord for physical damage 

2. Test the power from the AC wall outlet to the notebook connector 

3. Start the computer using the battery only 

4. Check that the lid switch moves freely 

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning. 

   • If the battery does not accept the charge or the notebook does not turn on without the AC adapter, contact HP to order a replacement battery. 

   • If the LEDs do not glow, and there are no other indicators of power being available to the computer, contact HP for technical assistance in troubleshooting a potential problem with the AC power connection or the system board. 

   • If the LEDs blink, or the computer beeps, but it does not start, go to HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot. 

   • If the LEDs glow but the computer does not start on either battery or AC power, go to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Abbykm]

@praveen196 Thank you so much. Unfortunately none of that worked. I tried using another HP AC adapter too and that didn’t work either. There is no LED or sign of the fan. There is only a clicking sound when the battery is in, but nothing else is working. The battery is only a few months old. Thank you again for your suggestions!

[praveen196]

@Abbykm

I understand your concerns.

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!