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‎02-14-2019 12:08 PM

HP Recommended
Product: Notebookamd

All i have is a blank black screen after i sign in. After i wait awhile, some REG CLEAN PRO pops up. Its not booting or anything. 

Tags (1)
1 REPLY 1

‎02-15-2019 01:57 AM

HP Recommended

Hi

I would suggest this.... https://support.kaspersky.com/viruses/krd18 

If you can try F8 Safe Mode at startup, then try and install some anti-malware or hopefully remove the offending software.

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

https://www.wikihow.com/Remove-RegClean-Pro

https://www.tomsguide.com/us/regcleanpro-remove-how-to,news-19104.html

 

Search for tools to assist you, or

 

If in doubt please ask.

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