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- HP Community
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- Notebook Operating System and Recovery
- My laptops cooling fan wont work *isnt operating correctly*

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06-10-2024 10:26 PM
My laptop says the system has detected that a cooling fan is not operating correctly and continued operation is not recommended and may cause unpredictable behaviour that can result in random shutdown, data loss or possible system damage. I already have my p/n in place and it is> IW83OUA#ABA
pls help
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Accepted Solutions
06-13-2024 10:29 AM - edited 06-13-2024 10:29 AM
Hi @francune141,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your laptop is displaying a message that the cooling fan is not operating correctly, it's important to address this issue promptly to prevent potential damage to your laptop from overheating. Here are steps you can take to troubleshoot and resolve the problem:
1. Check Physical Obstructions:
- Shut down your laptop completely and unplug it from power.
- Inspect the vents and fan openings for any dust, debris, or physical obstructions that might be blocking airflow. Use compressed air to gently clean out any dust or debris.
2. Verify Fan Operation:
- Turn on your laptop and listen for the sound of the cooling fan. You should be able to hear it spinning if it's working correctly. If you don't hear anything, there might be a hardware issue.
3. Update BIOS/UEFI:
- Sometimes BIOS/UEFI updates include fixes for fan operation issues. Visit the HP Support website, enter your laptop model (based on the product number you provided), and download and install any available BIOS updates.
4. Run System Diagnostics:
- Many laptops have built-in diagnostics tools that can help identify hardware issues, including problems with the cooling fan. Restart your laptop and press the appropriate key (often F2, F10, Esc, or Del) to enter BIOS/UEFI or the diagnostic tools menu.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support
06-13-2024 10:29 AM - edited 06-13-2024 10:29 AM
Hi @francune141,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your laptop is displaying a message that the cooling fan is not operating correctly, it's important to address this issue promptly to prevent potential damage to your laptop from overheating. Here are steps you can take to troubleshoot and resolve the problem:
1. Check Physical Obstructions:
- Shut down your laptop completely and unplug it from power.
- Inspect the vents and fan openings for any dust, debris, or physical obstructions that might be blocking airflow. Use compressed air to gently clean out any dust or debris.
2. Verify Fan Operation:
- Turn on your laptop and listen for the sound of the cooling fan. You should be able to hear it spinning if it's working correctly. If you don't hear anything, there might be a hardware issue.
3. Update BIOS/UEFI:
- Sometimes BIOS/UEFI updates include fixes for fan operation issues. Visit the HP Support website, enter your laptop model (based on the product number you provided), and download and install any available BIOS updates.
4. Run System Diagnostics:
- Many laptops have built-in diagnostics tools that can help identify hardware issues, including problems with the cooling fan. Restart your laptop and press the appropriate key (often F2, F10, Esc, or Del) to enter BIOS/UEFI or the diagnostic tools menu.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support