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My machine has not fingerprint sensor .

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Microsoft Windows 10 (64-bit)

My machine model is hp G3 , core i5 , 6th gen . Also my friend has the same model  laptop . But the problem is that , my friend has fingerprint sensor but I have not fingerprint sensor . The model is totally same . So , why actually it is happening? 

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.



One model in a series can have different options than another model in that series.


That means,

Computer model A in a series comes with the fingerprint reader

Computer model B in that same series does not come with the fingerprint reader.




HP G3 is not a computer model.


Look up your exact model or the series.


Product Home

Enter the type and name of your HP device


Use the Product Number

Finding your Product Name, Product Number, or Serial Number

Reminder:  Never post the serial number or any private information in the Community – we are a public resource.



  1. Open the device home page
  2. Select / Open Category Manuals
  3. Look for and Open the user - or better - the Service guide.
  4. Open the guide and Read the sections that include the information on what is included in the series.


The information might be available in your computer's Specifications.

Open Category Product Information > Topic Specifications

Open the specifications document for your model


What else?


Method – Use PartSurfer to check the components in your computer


PartSurfer might be able to tell you exactly which parts came with your computer.

  • For best results, use the Serial Number for your search
  • Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

  • Select your Country
  • Search for your computer / printer / device >> See HINT
  • Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

  • Select your region / country - PartSurfer must know your general location
  • Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
  • HINT: To see a system-specific list, replace the Product Number with your device Serial Number


Possible check point (not guaranteed to be included in your PartSurfer results


The computer includes a fingerprint reader / sensor:




 No fingerprint reader hardware installed in the machine:



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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"




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