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‎03-03-2019 10:09 AM

HP Recommended
Product: HP spectre 13
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my mouse, it goes by itself in the top right corner and I can t use it anymore. Trackpad or external mouse does the same. What can I do?

3 REPLIES 3

‎03-03-2019 10:46 AM

HP Recommended

Welcome to the HP Support Community  @YVES63 

 

To better assist you, the members will need the exact model number or product number of your laptop???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

 https://support.hp.com/us-en/document/c00033108

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎03-03-2019 11:33 AM

HP Recommended

The product number is 1HP10PA#UUF

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‎03-03-2019 12:09 PM

HP Recommended

@YVES63 

 

INSTALL:

 

https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92533.exe

 

REBOOT:

 

REO

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