Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-25-2020 04:16 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop mouse has disappeared and/or disabled. I have performed a full system restore and everything is fine except for no mouse/cursor.

I have attempted/followed all online tutorials and information and still no joy. Mouse pointers option is not in my device management list and when i open the ho tech center i cannot click on any of the options using arrow keys either.

How do i get my mouse back?

12 REPLIES 12

‎02-27-2020 03:51 AM

HP Recommended

Hello @Stoo17 

 

What is your HP product model and the product number (p/n) ? Can you look at this article and post back your information >> https://support.hp.com/us-en/document/c03754824

Do not post serial number (s/n), though

 

Do you know your Windows 10 version ? Is it 1909 (latest) ? You can understand this by clicking on Start and typing/running winver

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎02-27-2020 06:52 AM

HP Recommended

My model is HP Laptop 14-ck0xxx

Was this reply helpful? Yes No

‎02-27-2020 06:54 AM - edited ‎02-27-2020 06:55 AM

HP Recommended

Thank you for your reply.

 

  • What about the product number (p/n) ?
  • Windows version ?
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎02-27-2020 06:56 AM

HP Recommended

product number

 

4RF23EA#ABU

Was this reply helpful? Yes No

‎02-27-2020 07:14 AM

HP Recommended

Could you provide me your Windows version/build (from the winver app) ?

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎02-27-2020 07:17 AM

HP Recommended

Its windows 10. Thats all i know. I have a software build id. if that helps

Was this reply helpful? Yes No

‎02-27-2020 07:18 AM - edited ‎02-28-2020 03:12 PM

HP Recommended

I ask you these questions because after you restore your device, you may need to re-install or update your driver depending on the Windows version you have. Here are the appropriate links

 

Windows 10  1709 and 1803
https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86909.exe

 

1809
https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92987.exe

 

1903
https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97042.exe

 

1903 v2
https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98758.exe


Windows 1909
https://ftp.hp.com/pub/softpaq/sp98501-99000/sp98758.exe

 

Alternative - Whiskey Lake
https://ftp.hp.com/pub/softpaq/sp91501-92000/sp91792.exe

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎02-27-2020 07:20 AM - edited ‎02-27-2020 07:21 AM

HP Recommended
@Stoo17 wrote:

Its windows 10. Thats all i know. I have a software build id. if that helps

winver app will help you find the build and version

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎03-10-2020 06:27 PM

HP Recommended

None of these worked at all 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.