My network or wifi is not working and network chip is not working

[Navatheswari123]

My network or wifi is not working and network chip is not working 

[zoey7886]

@Navatheswari123, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Network or WiFi Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your network or WiFi connection is not working, here are a few steps you can take to troubleshoot and possibly resolve your issue:

Steps to Troubleshoot Network Problems:

Poor Network Connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer Status: Ensure the printer is not off or in sleep mode. Touch the control panel or press the Power button to wake the printer and put it in a ready state.

Check Printer Connection Status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button, make sure the light is on. If it is off or blinks, the printer is disconnected from the network.

Reconnect Printer to Network:

• Printers with Touchscreen Control Panel: Open the Setup, Network, or Wireless settings menu, select Wireless Setup Wizard, and then follow the instructions to select the network name and enter the password.
• Printers without Touchscreen Control Panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash. Within two minutes, press and hold the WPS (Wi-Fi Protected Setup) button on the router until the connection process begins. The printer Wireless light stops flashing when the connection completes.

Restart Devices: Restart the printer and the computer or mobile device to clear possible error conditions.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,