My new 360 went blank Power button keeps blinking

[mosty1]

My brand new 360 was updating this morning and restarted and I then began to read the Win 11 Get started. After a short while it beeped twice and went black. I’m unable to reboot it and the power button keeps blinking on and off. 

[Nal_NR · Accepted solution]

Hi @mosty1,

Welcome to the HP Support Community. 

I'd be happy to help you!

As I understand the computer is not turning on or is displaying only a black screen with the power button blinking. 

If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no-power issue:

(Click on the blue letters to get more details about each step)

1. Examine the adapter and power cord for physical damage

2. Test the power from the AC wall outlet to the notebook connector

3. Start the computer using the battery only

4. Check that the lid switch moves freely

5. When you have completed the troubleshooting steps, there should be power available to the computer. When you press the power button, the LEDs should glow, and you should hear the sounds of the fan and the hard drive spinning.

If the LEDs blink, or the computer beeps, but it does not start, go to this document. 

You may also refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mosty1]

thanks for your help, all good now 😁

[Nal_NR]

Hi @mosty1.

Fantastic 😀 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.