My new HP Victus 15 series is not responding

[Tanvi34]

Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (8B483AV)

I have been facing with my laptop lately. None of the applications work properly, all apps don't respond after few minutes. I had to delete few apps that I installed. The  laptop lags. App shortcut icons keeps disappearing. This PC  desktop short cut suddenly disappeared similarly few other app too. The system keeps crashing. I had bought this laptop in September 2024 i think.

[Irfan_06]

Hi @Tanvi34,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that is malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!