My new Victus 15 (i513H/RTX4050) is showing blue screen with UNMOUNTABLE_BOOT_VOLUME

[notShounak]

So, I bought Victus 15 (i513H/rtx 40506gb) day before yesterday. 

Yesterday I updated it, there was a BIOS Update which happened without any issue. I shared some of my folders from my old laptop to this one last evening, and later on downloaded some updates too. It asked for a restart and then there was another restart request after I updated GeForce Experience.

It asked me to restart to install NVidia App and i did, suddenly there was a blue screen stating the error Unmountable Boot Volume and its Looping.

I found some help online and used HPs assistant to find out the following

1. After the Hard reset of pressing down 15s the power button it showed me Check Sum Error 2. Before i even read anything it quits the screen 

2. I went to the diagnostic tool as Hps virtual assisstant asked me to and did Fask Check, it showed green for everything except Short DST check which gave me a yellow Warning and it completed the 1st Pass, but it showed green for Optimized DST Check.

I also saw online to chkdsk  and sfc scannow commands but i dont know how to open CMD from BIOS, they ask to use shift key but it doesnt  work for me.

I have a 64GB pendrive i will try reinstalling the Windows, but dont know much about it.

Just before I do that installing again please may anyone help. I dont have any important files in there but I am a novice when it comes to reinstalling stuffs

Thanks a lot in advance

[Irfan_06]

Hi @notShounak,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that is not booting up.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support