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‎10-14-2022 12:19 PM

HP Recommended
Product: HP Pavilion Laptop PC 14-dv1000 (464V0AV)
Operating System: Microsoft Windows 11

Device name HP pavilion 14 dv1234tu

 

Category:
5 REPLIES 5

‎10-14-2022 02:29 PM - edited ‎10-14-2022 05:35 PM

HP Recommended

Hello @Showrav 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Could you please explain exactly what the problem is and what has been done so far, so that one can understand the case.

(2) Send picture of blue screen.

 

Kind regards

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‎10-14-2022 02:54 PM

HP Recommended

It's a problem in the new windows update.

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‎10-14-2022 08:58 PM

HP Recommended

The problem is when I try to open the laptop the blue screen error shows and after restarting it comes back like 3 or 5 minutes later . It's brand new and I didn't download any software or anything like that . 

received_3565596733579227.jpeg

 its the screen that the laptop shows me 

Screenshot_20221002_212457.jpg

 and its the qr code that I got 

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‎10-14-2022 08:59 PM

HP Recommended

Is there any solution please let me know 

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‎10-15-2022 04:59 AM

HP Recommended

Hello @Showrav 

 

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <System Intensive tests>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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