My new laptop won’t accept my password or pin - I can’t login

[MissV007]

Hello, I purchased my new HP laptop in March of last year, I created an email address and password/pin, looked at the screen, turned it off and came back some days later and the system would not accept any password or pin that I entered. At first, I couldn’t remember the password or pin but nevertheless, after looking at my notes, it doesn’t accept anything. 

In all of this time, no matter how many months I allow the laptop to simply sit (because I can’t get on it of course) when I do come back to it to try to login, as soon as it comes on, it says, that I have attempted too many times to enter the password or pin and that I have to wait a couple of minutes. 

it is now September 2022 and it is STILL saying this! It’s as if I’ve paid almost $700.00 for NOTHING because I have not been able to do ANYTHING on this laptop besides create an email/userid.

Btw, when I try to follow Microsoft’s online instructions for resetting the password that does not help. PLEASE HELP ME! I do not want to have to pay an enormous amount (losing yet more money) for something so simple. - PLEEAASSEE HELP ME!!!!! - I would be so grateful.

[Ric_ob]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.